1: Are the cabinets in your store safe and hygienic?
A: Of course, our company has been specializing in the research and development and production of cabinets for many years, using healthy and high-quality raw materials and production processes. The hygiene and health standards of the cabinet far exceed other products in the same industry, so you don’t have to worry about safety.
Q2: What should I do if the exterior of the purchased cabinet is peeled off?
A: Usually our cabinet products will not fade in use. If the color fades in the early stage of use, please contact us and we will give you a replacement or a refund.
Q3: How to maintain the cabinet?
A: The cleaning and maintenance methods of each of our cabinet products will vary according to the cabinet material you purchase. The maintenance manual related to the cabinet will be attached to the package we send to you. Try to avoid contact with moisture and corrosive substances in daily use.
Q4: How do I know how to buy the right cabinet size?
A: Usually, you can choose to measure the size of the cabinet you need, and then choose according to the size of our cabinet products. If you are not sure, you can also contact our customer service for consultation before purchasing.
Q5: Are your cabinets easy to install?
A: Please believe in the professionalism of triccabin. Each of our cabinet products will be packaged with detailed installation tutorials. If you encounter installation problems, please consult our customer service, and we will give you detailed installation instructions.
Q6: How long will it take for me to receive my package?
A: According to past experience, the delivery time of our products is generally 2-8 business days,the length of the shipping time depends on the shipping method you choose. For the specific shipping method and shipping time details, please refer to our shipping policy.
Q7: What are your business hours?
A:Monday-Friday 9 am-11 pm EST, Saturday-Sunday 9 am-5 pm EST.
Q8: What happens if the goods are not received for a long time？
A: Please make sure that you have filled in your receiving information correctly first, if the receiving information is incorrect please take responsibility for it yourself, if the receiving information is correct and you have not received the product more than 30 days after delivery, you can choose to have a refund or a replacement sent to you directly.
Q9: What happens if the cabinets order takes too long to process?
A: There are two options for you to choose from, either we refund you directly or we arrange the cabinets delivery as soon as possible and compensate you with a $5 coupon.
Q10: What should I do if my order was damaged during shipment?
A: Our concern is that you are satisfied with your purchase. Please inspect your items upon delivery. In the rare occurrence that your order has been damaged during shipment please note specific damages on the delivery slip with the carrier. Then contact our customer service to discuss your options. If your item is partially damaged we will get a replacement piece or new product to you immediately.
Q11: What happens if goods are lost in transit?
A: We are not responsible for products lost in transit, but we can help you contact the courier company. You can contact us first to inform us of the problem you have encountered and we will arrange for someone to help you with your inquiry. Return and exchange address: 913 E 75th Ave, Unit D, Denver, Colorado,80229. If you need to return an item, please contact kiet customer service first to confirm the reason and need for the return.
Q12: When is payment taken for my order?
A: Payment is taken at the time of order. We strongly believe this keeps our business and customers well protected. For your security, we do not openly keep any credit information on file. By taking payment at the time of order your credit information is no longer viewable within your order yet we are able to properly place your order to ensure timely delivery.
Q13: Want to cancel my order, what do I do?
A: Not a problem. The first step is to contact our customer service as soon as possible. As long as the item has not shipped we can easily cancel your order, but there will be a 5% cancellation fee. In the event that your item has already shipped please reference our Return Policy.